This page was my recent request to Vasque for some adjustment (Why would I even think, for an instant of asking for adjustment on a pair of boots that were older than a year? Click here). Everything below the line was my communication to Vasque.
They said in 2004 that the shoes were worn out, this time they said the warranty was expired.

So much for Legendary Vasque Customer Service, eh?

p.s. You are looking at my last pair of Vasque Boots. I bought some Full Welt Italian boots, all leather uppers, fully leather lined, for just a little more than it would have cost me to repair the Vasque boots. And the Italian boots are repairable at any reputable shoe repair shop.


I asked the shoe repairman for a "servicable sole" so I could use the boots for casual. He replied "Can't, the polyurethane is rotten"
Tales of the Vasque

or

Why RedWing and I Don't Agree

"Feet don't fail me now!" Thank goodness the boots didn't fail in the High Uintas! 4-days without seeing another soul!
This issue came up again on 27Dec2006 when I found the box, letter and shoes while I was cleaning.
The whole affair irritated me, so I mounted the webpage on 29Dec2006. There is no external link to it at this point.
I have a pair of Vasque hiking boots that I got a few years ago. I paid about $170 "on sale" for them. I liked them a lot.

I broke them in carefully and kept them off the concrete as much as possible. They became my friends.

They supported me on a great 5-day tour of Kings Canyon in California, and on a couple of awesome multi-day backpacks in the High Uintas in Utah (one of them a 9-day, 65 mile solo one-way with just my dog along - it will be one of the last memories to leave me as light moves toward me - if there is a light) and a few hikes on trails here in Oklahoma. They were never used for General Purpose walking, almost never hit the concrete except in the occasional trail-head parking lot.

Shortly after I got back from the 65-mil solo trip I noticed the heel delaminating. On walks around Oxley Nature Center trails it was no biggie, and I had no major foot-powered expeditions planned at the time.

I would estimate that they had about 250 miles on them at that point. 20 break-in + 35 + 45 + 65 + maybe 50 - 100 miles of local trails in between trips. I've got lots of retired running shoes to wear for GP, and other boots for incliment weather (a great pair of steel-toed RedWings that ultimately succumed to work wear). These boots were reserved for getting my butt out of isolated places. I even did the river/stream crossings in Tevas, I hate wet feet.

I did finally take them into the really great folks at the local Backwoods store and they sent them in to Vasque. I had heard that Vasque stands behind their stuff. The soles were in used but very servicable condition. These boots, without a resole, could have served me for lots of miles on local trails if the heel on the left boot hadn't been delaminating.

The Vasque/RedWing response is visible at the left.

Right Heel showing coating failure exposing the polyurethane footbed. Note the servicable tread condition. Plenty of depth, edges worn down from rocks etc.
Right Shoe showing general condition of uppers.
Left Shoe showing condition of uppers.
Left Shoe showing significant coating degradation and foot-bed decay.
Right shoe showing tread depth and wear patterns
Left Heel & Delam
It is my contention that these boots delaminated / failed from degradation of the polyurethane footbed on the sole. They were used in typical backpacking conditions, i.e., 200 pound male, 65 pound pack, hiking 95+ percent of the time along typical mountain trails, i.e., rocks, pebbles, dirt, etc. They have been kept out of the water as much as possible. Had the foot bed not failed they would have been servicable for considerably longer. Actually, they were just getting broken in to be really comfortable.

It is incomprehensible to me that you can claim that these boots were simply worn out, considering the amount of tread that is left on the soles. Secondly, I would think you would be appalled to let me think that a Vasque boot could fail in that manner considering the intended use of such an item, i.e., taking people into and, with any luck at all, out of, situations where their health and well-being depend on the boots.

I would like some help with the repair of these shoes. I believe this is a legitimate Warranty Failure, a failure of materials. I will be happy to do the work myself if I can get a replacement sole assembly and glue at a reasonable price and instructions on how to remove and install the subject items. The shoe repairman in Tulsa said he could do nothing with them, not even a "servicable sole" for casual use, due to the degenerated condition of the polyurethane. He suggested that the manufacturer would probably do something for me considering the mode of failure and the general condition of the shoes.

The pics below are for reference. Note the condition of the heel of the Vasque Boots in the pics above. No serious wear of the edge of the heel is evident. In contrast, note the wear of the heel in the shoes below. These have both been retired from active duty, the Saucony's are used for Mall Marches and Walmart Wandering, the Florsheim's have been sidelined due to the price of resoleing them. If the sole on the Vasques had really been used to exhaustion the heel should have been the first to go.